Akeso supported a busy single-site district general hospital in designing and developing a new model of care for the relocation of outpatient services from the main hospital site to a newly established shopping-centre based outpatient facility.
Insight
As the local population continues to grow, the Trust found itself struggling to satisfactorily meet patient demand on its main site. Repurposed space in ageing buildings meant a sub-optimal patient experience and militated against the deployment of modern, efficient models of care.
As part of the Local Authority’s strategy to repurpose a town centre shopping centre into a Health and Wellbeing Hub, the Trust agreed to relocate its core outpatient and daycase functions to the town centre hub location to provide modern, convenient, co-located health services.
Action
- Phase 1: Detailed analysis was undertaken to model the Trust outpatient activity, referral data and waiting lists to develop a ten-year demand growth model. These data were synthesised with existing facilities and workforce capacity to develop a long-term demand and capacity model
- Phase 2: We engaged clinical and operational service leads were engaged to test and develop a suite of transformation projects to inform the development of new care models that will deliver efficiencies, drive productivity and future-proof the service for the next ten years’ of demand growth
- Phase 3: Working closely with clinical and operational teams, we developed a patient-centred service model and complementary site configuration that ensures optimal productivity and a high-quality patient and staff experience
- Phase 4: We developed a Full Business Case and Clinical Business Case to attract £13m capital funding to realise the new facility
Results
Akeso developed new models of care that future-proofed the services for the next ten-years’ demand growth, incorporating transformational interventions releasing annual efficiencies of £2m.
Our demand and capacity modelling enabled the development of a new state-of-the-art town centre daycase unit to release much-needed theatre capacity on the main hospital site.
We developed a Full Business Case for the project that succeeded in releasing £13m of capital investment into the development of the new facility and the new models of care it enables.