Public services are under sustained pressure to deliver better outcomes with constrained financial and workforce capacity. Across health, care, local government and place-based systems, leaders are being asked to improve access, experience and productivity while responding to rising demand, workforce shortages and fiscal constraint.
Digital, data and technology (DDaT) are key enablers of change, but real impact comes from how they are applied, governed and embedded into day-to-day services. Successful transformation requires clear priorities, strong delivery discipline, and the ability to translate ambition into operational, workforce and service change.
Akeso’s DDaT team supports public sector organisations and system partners across health, care, local government and wider public services to do exactly that. We combine strategic advisory, delivery support and analytics, working alongside specialist technology partners where appropriate, to help organisations make informed decisions, implement change at pace, and realise tangible benefits.
For the year ahead, our DDaT focus is centred on four priority areas where we are seeing the strongest demand across clients, and where we believe we can deliver the greatest value.
-
Efficiency and Productivity
Improving productivity remains a core priority for public services, particularly across clinical and frontline services, corporate functions, and operational and administrative workflows. National policy and medium-term planning expectations increasingly point to digital-enabled productivity as a key lever for financial and operational sustainability.
Our work in this area focuses on helping organisations decide where to invest, what to prioritise, and how to scale what already works. This includes digital strategy and prioritisation, automation and RPA scaling, workforce transformation, and the development of robust business cases to support investment decisions.
Akeso typically leads on strategy, governance, process redesign and benefits modelling, while working with automation and technology partners to support implementation at scale. The emphasis is not on the tech for its own sake, but on practical interventions that release capacity, reduce duplication, and support sustainable financial improvement, grounded in delivery reality and organisational readiness.
-
Pathway Redesign and Patient Care
Digital transformation is increasingly being used as a lever to redesign care pathways, improving access for citizens while easing pressure on services. This applies across health, care, local authority services and place-based delivery models, particularly where demand cuts across organisational boundaries.
We support organisations to rethink pathways end to end, combining service redesign, digital enablement and change management. Our work spans outpatients and elective pathways, urgent and unscheduled care, diagnostics, virtual and hybrid service models, and citizen engagement, ensuring that new models of care are safe, operationally viable, and deliver a better experience for users and staff.
Akeso’s role is to align pathway design, data insight and workforce models, while working with specialist partners to enable digital platforms, data solutions and virtual or self-service models where required. This reflects a broader shift away from standalone pilots towards embedded, system-wide change, where digital is an enabler of redesigned care, not an add-on.
-
Strategic Commissioning
As systems move towards more population-based and outcomes-focused models, the role of digital and data in commissioning, planning and resource allocation continues to grow. Across health, local government and combined authorities, there is an increasing expectation to use insight to shape services around need, prevention and value, while navigating complex financial and contractual environments.
We work with commissioners, planners and providers to support population insight, demand segmentation, neighbourhood and place-based models, and the use of data to inform prioritisation and evaluation. Our work combines system-level analytics, demand and capacity modelling, and commissioning insight to support better planning and decision-making.
This includes helping organisations interpret policy and funding reform, understand cross-system demand and supply dynamics, and assess the implications of service redesign, digital-first models and shifts towards community-based or preventative approaches. Akeso typically leads on commissioning strategy, analytics design and assurance, working alongside platform and data partners to enable interoperability, scalable analytics and system-wide insight where required.
-
Intelligent Acceleration and Digital Delivery
Intelligent acceleration and digital delivery is about realising value from digital, data and technology investments, rather than deploying solutions in isolation. The focus is on delivery at pace, scalability across organisations and systems, and outcomes that can be clearly evidenced.
Our work brings together advanced analytics and reporting, automation, governance, and the safe enablement of AI. We support organisations to translate insight into action through dashboards and predictive analytics, while ensuring data flows securely across systems to support joined-up care and decision-making.
Akeso both builds and enables. We design and deliver analytics and selected AI solutions directly, while working with specialist partners to pilot, implement and scale more complex technologies where appropriate. This includes AI enablement, automation and RPA, and integration with existing digital platforms. The emphasis is on intelligent acceleration, prioritising high-value use cases, ensuring readiness and assurance, and tying delivery to measurable operational, financial and clinical outcomes.
Looking Ahead
Across all four areas, we support organisations to align ambition, delivery and evidence to enable sustainable change and informed decision-making.
As demand continues to evolve across health, care, local government and wider public services, we will focus our DDaT capability where it can deliver the greatest impact, supporting productivity, redesigning care, enabling smarter commissioning, and strengthening the digital foundations required for long-term transformation.
