Case studies – newspapers
Case Study

Ophthalmology Remote Diagnostic Hub

Akeso supported Moorfields Eye Hospital in the rapid deployment of a stand-alone ophthalmology remote diagnostic hub to increase capacity for diagnostic clinics for Glaucoma and Medical Retina Services


Shortly following the onset of COVID-19 Moorfields Eye Hospital (MEH) looked to establish a first-of-kind ophthalmology remote diagnostic hub to support both short-term backlog clearance due to COVID-19 as well as a broader strategic objective to meet the medium to long term service delivery within MEH’s clinical model.

In implementing this site, MEH wanted to showcase an innovative model which could become a key exemplar for large scale ophthalmology services and further benefit planning for Oriel.


We supported MEH with the rapid 3-month deployment of the remote diagnostic hub in Hoxton, North Central London through the following activities:

  • Defined strategic vision to inform the scope and operating model
  • Assessed patient need and identified the hub’s target patients to ensure that every aspect of the service model and patient pathway are built around this
  • Modelled patient activity and capacity across the whole patient pathway. Capacity within the CDH must align with the Trust’s internal capacity
  • Delivered robust planning from the outset, with involvement from multiple stakeholders, to capture dependencies at each stage and ensure delivery to budget
  • Reviewed service resilience to ensure the safety of patients and wider service resilience through reviewing patient flow and infection control


MEH successfully opening a six-lane remote diagnostic hub facility, providing Glaucoma and Medica Retina diagnostic services within a 3-month timeframe. The Hoxton remote diagnostic hub was able to increase capacity by up to 2,700 patients per month, addressing the immediate backlog as well as provide a COVID secure pathway.